State/UT Name : Puducherry

Place : OULGARET MUNICIPALITY

Type of Initiative : IT Initiative

Date of Initiative : 03-04-2020

What Initiative Were Taken? : Covid 19 - Help Line

Details : In order serve the people during the lockdown period to get their home needs, the Oulgaret Municipality “ City Livelihood Centre” in partnership with M/s. Navayuga Consultancy Service had opened an emergency call centre which was functional from 03-04-2020 to 02-05-2020 for 7 days a week from 09.00 AM to 06.00 PM In this call centre, needed people were connected to the vendors of Groceries, Medicines, Fruits & Vegetable for home delivery through four Call Executives (Three for Tamil & English and One for French). Apart from essential commodities, other services like Tele Medicine, Psychological Counselling, Tele Yoga were rendered.

Outcome : In order serve the people during the lockdown period to get their home needs, the Oulgaret Municipality “ City Livelihood Centre” in partnership with M/s. Navayuga Consultancy Service had opened an emergency call centre which was functional from 03-04-2020 to 02-05-2020 for 7 days a week from 09.00 AM to 06.00 PM In this call centre, needed people were connected to the vendors of Groceries, Medicines, Fruits & Vegetable for home delivery through four Call Executives (Three for Tamil & English and One for French). Apart from essential commodities, other services like Tele Medicine, Psychological Counselling, Tele Yoga were rendered.