State/UT Name : Maharashtra

Place : Navi Mumbai

Type of Initiative : Monitoring

Date of Initiative : 08-04-2020

What Initiative Were Taken? : Setting up of Automated Response Team

Details : NMMC has come up with a unique concept to ascertain the health of citizens. An automated response team has been aligned with a dedicated helpline number 022- 35155012. Through this, system will generate automated calls to all citizens (approx. 1 lakh citizens in 1 hour) and collect 7 predefined questions set related to their health by simply pressing 1 for Yes and 2 for No. With this data, NMMC at the back office, shall designate doctors for video calling as per the categories of risk (Low, Moderate and High)

Outcome : Through this, system will generate automated calls to all citizens (approx. 1 lakh citizens in 1 hour) and collect 7 predefined questions set related to their health by simply pressing 1 for Yes and 2 for No.